A Certified Speaking Professional, Jeff's credentials are impressive. Insider magazine dubbed him “The Guru of Customer Experience." Readers of Meetings and Conventions magazine chose him as one of their favorite speakers, along with other notables as Bill Clinton, Anderson Cooper, Condoleezza Rice and Daniel Pink. He's a creativity and customer-experience expert, a professional speaker and a best-selling author, who works with real estate companies seeking to increase their bottom line by changing their customer experience and retaining great talent.
Jeff is one of the most dynamic speakers in the industry as attested by clients, such as Sutton Realty (Canada), ReMax International and Howard Hanna Real Estate. He's the author of the wildly popular book Coloring Outside the Lines and co-author of ANTICIPATE – Knowing What Customers Need Before They Do, one of the hottest business books on the market today.
Jeff hails from Pittsburgh.